On Friday evening, cus called to postpone NRS (NUMBER RETENTION SERVICE). Sent an email to the parties to get it changed. Thought everything was in order until Han called. He complained about the last minute job and that no one was around to assist to do it. I understood his frustration but I could not tell cus that we could not do it. Finally, he agreed to get Chong to help.
On Saturday morning, Han called again. Andy, who raised the work order, raised for the wrong company! Put on conference call with Network people. Informed them about the correct job request, and then rush back to office to send emails to relevant parties to put the work orders correct. After a few phone calls, everything was settled correctly.
Phew! what a morning! Glad we put everything correctly. Otherwise, customer Will be calling in to complain!
This morning (Sunday), felt that something was not right. SF Consulting was supposed to have NRS on 03 Nov but due to no resources at new premises, the NRS cannot take place. Not sure if I cancel the NRS request. Better go back to office to check.
GBS has raised order for 03 Nov! Quickly sent email to the relevant parties to cancel the request and followed by a few phone calls to 1608, Exchange, OCN.
Phew! Another close shave!
I am getting too old! Have to be careful.....
--------------- Sawbear Travel -------------
On Saturday morning, Han called again. Andy, who raised the work order, raised for the wrong company! Put on conference call with Network people. Informed them about the correct job request, and then rush back to office to send emails to relevant parties to put the work orders correct. After a few phone calls, everything was settled correctly.
Phew! what a morning! Glad we put everything correctly. Otherwise, customer Will be calling in to complain!
This morning (Sunday), felt that something was not right. SF Consulting was supposed to have NRS on 03 Nov but due to no resources at new premises, the NRS cannot take place. Not sure if I cancel the NRS request. Better go back to office to check.
GBS has raised order for 03 Nov! Quickly sent email to the relevant parties to cancel the request and followed by a few phone calls to 1608, Exchange, OCN.
Phew! Another close shave!
I am getting too old! Have to be careful.....
--------------- Sawbear Travel -------------
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