Not a good day yesterday....
Got a call from a customer regarding her bill. Customer was shocked to see high data charges and her boss questioned her. She called and blamed me for not telling her about it. The truth was..... I cannot remember!
I started to check through my records but could not find anything. My boss tried to track all my conversation but also could not find anything! Strange!
There must be conversation before the purchase but we simply could not find any record!
Spoke to my boss about it and the last resort was to waive all charges incurred,,,, will this appease the customer.......
-------- Sawbear Travel ----------
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