Have Warranty; No Guarantee

Was in a taxi today and struck a conversation with the taxi driver.

He was talking about the casino at Sentosa and also how he won money was he was there. Then, his mobile rang and a fellow driver called to ask him for the best possible route from Clementi to Woodlands. I was impressed with my taxi driver as he was like a directory, giving detailed directions!

Then, we told me about some passengers who are particular about the routes. He told me that when a passenger asks him how soon would it take to reach the destination. He would politely inform the passenger that he is unable to advise. He can issue warranty but he cannot issue guarantee! He will try to best to get to the destination in the shortest possible time!

Warranty refers to : he can assure that the passenger reaches his destination but Guarantee refers to : he cannot assure that he will arrive in the stipulated time.

I find this statement very interesting...


--------------- Sawbear Travel ------------------